House Rules
Health & Safety
TheatreSquared is committed to ensuring the well-being of our patrons, artists and staff. Our company works closely with public health experts and regularly updates its safety protocols based on national guidelines and best practices.
The use of face coverings in the theatre is optional. Do not attend a performance or come to one of the performance venues if you are unwell.
In consultation with industry experts, TheatreSquared has optimized its state-of-the-art air quality and ventilation systems per leading-edge public health recommendations. Outside air circulation has been maximized throughout the building, with plentiful air changes per hour.
T2 has implemented a detailed health and safety plan for artists and staff.
All areas of TheatreSquared are thoroughly cleaned and disinfected on a regular basis.
Most performances have a live streaming option. If you’d rather watch the play from home, just let us know and we’ll send you a direct link to a multi-camera, high definition broadcast to enjoy on the night of your show. You may make the switch from in-person to live streaming access at any time.
Call us!
The box office can be reached at 479-777-7477 or at tix@theatre2.org
If you have are feeling unwell or have come into contact with someone who is ill, contact the Box Office to exchange your tickets or watch from home.
Community Guidelines
TheatreSquared aspires to create a welcoming space for all communities that gather here. We commit to a culture of true hospitality, and will strive to anticipate and meet the needs of all our guests with a generous and friendly spirit, so that all who walk through our doors know that they belong here. We are also committed to learning as an institution and we encourage all to join us in crafting and sustaining an equity-driven culture. Mutual respect is the foundation of a healthy community. Please read our community guidelines before joining us at the theatre.
General Ticketing and Performance Policies
Thank you for taking the time to understand and observe these policies to ensure an enjoyable experience for you and for all of our patrons.
Refunds & Exchanges
All ticket sales are final and there are no refunds.
To exchange your tickets for a fee, call the box office by 5pm on the day before your scheduled performance. Same-day exchanges are not available.
When you exchange, you’ll pay the difference in the ticket price (if there is one) plus a $5 exchange fee per ticket. Season subscribers are exempt from this fee.
You can also choose to donate the value of your order to TheatreSquared up to one hour before showtime, and we’ll send you a receipt for a tax deduction.
Late Seating
Since some delays are unavoidable, we recommend planning to arrive at least 20 minutes before the start of the show. At showtime, empty seats may be released to seat those patrons on stand-by or our dedicated volunteers.
Patrons who arrive late will be seated at the discretion of the House Manager during an appropriate break in the performance and in a location that will be the least disruptive to performers and fellow patrons. In some instances, it may be best to reschedule.
Patrons who need to leave their seats during the performance may be readmitted by the house manager to alternative seating or asked to wait until intermission.
Streaming
Single ticket purchasers of streaming performances will have a 24-hour window to view their performances on demand on a password-protected portal using the Vimeo embedded player. Unless otherwise specified on the show information page, there are no geographical restrictions on streaming.
Postponements or Cancellations
In the event of a postponement, TheatreSquared will provide all ticketholders with a comparable seat for the same production on rescheduled dates, and give full flexibility for subsequent exchanges to any alternate performance.
In the event that a T2 performance is canceled, T2 will make every effort to contact ticket holders to offer complimentary exchanges to an alternate performance or a refund.
If inclement weather prevents your safe attendance at a scheduled show, please contact the Box Office at 479-777-7477 and we’ll help you consider your exchange options.
Lost Tickets
Don't worry, we’ll reprint them. Just stop by the Box Office when you arrive. If you find this happening all too often, you might consider holding your tickets at Will Call.
Young Patrons
Many performances contain adult language or content, and while we do not set strict age criteria, we advise parental guidance. We recommend you check with the Box Office in advance if you intend to bring children and have questions about content. All patrons must be ticketed, regardless of age.
Phones & Recording Devices
Phones and smart watches should be turned off or switched to airplane or theatre mode before the performance. Photography and sound or video recordings during the show are prohibited. Patrons who use phones during the show will be asked to leave.
No Smoking
There is no smoking, including the use of electronic cigarettes, in the theatre or commons areas.
Food & Drink
TheatreSquared serves a variety of snacks and drinks, including wine and beer. Concessions may typically be brought into the theatre, except during a public health crisis. No outside food or drinks are permitted.
Exits
To ensure your safety in case of fire or any other emergency, take a look at the exit route nearest your seat.
Weapons
The carrying of weapons and/or firearms is prohibited at our facility under Arkansas Code 5-73-306 (B) (1), even if you have a permit.
Photography
Interested in taking photographs in the TheatreSquared building? For a copy of T2’s photo policy, please click here.
Appropriate Conduct & Image Release
TheatreSquared reserves the right to refuse admission or eject any person whose conduct is deemed by management to be disorderly or who fails to comply with T2 personnel and posted signs.
Liability
Ticket holders expressly assume all liability for risk and danger incidental to the ticketed event. While T2 will take all possible steps to support patron safety and wellbeing, ticketholders and visitors to the building acknowledge there is always a risk of exposure to disease in any public place where other people are present.
Photography Release
Your attendance at the theatre serves as permission to appear in photographs or video taken in public areas of the theatre.
Titles, artists, dates and prices are subject to change.
Questions? Call the Box Office at 479-777-7477. Enjoy the show!